Refunds, Disputes, or Processing Questions
For inquiries regarding the processing of payments, refunds, or your connected Stripe account, please reach out to Stripe at clubhouse-support@stripe.com.
Helpful resources to also reference can be found on Stripe Support:
- Dispute Process and Submitting Evidence - Stripe Support
- Dispute Categories: Fraudulent - Stripe Support
Refund Request Note: To be eligible for refunds, requests must be submitted within 7 calendar days of the Payment submission date.
Having issues setting up Payments on your Clubhouse Account?
For inquiries on Getting Started with Payments, Eligibility or other questions, feel free to visit the Payments section within our Clubhouse Knowledge Center!
If there is a question that you cannot find an answer for, you can connect with the Clubhouse Customer Support Team.
Tip: For the quickest service, make sure to select Community Support Help Request > My Profile > Payments. This will help ensure the right team member gets back to you quickly!