To dispute transactions, request refunds, or ask questions about payment processing or your Stripe account, please reach out to Stripe at firstname.lastname@example.org.
Refund Request Note: To be eligible for refunds, requests must be submitted within 7 calendar days of the Payment submission date.
Helpful resources to also reference can be found on Stripe Support:
- Dispute Process and Submitting Evidence - Stripe Support
- Dispute Categories: Fraudulent - Stripe Support
If there is a question that you cannot find an answer for, you can connect with the Clubhouse Customer Support Team.
To learn more about how the Payments feature works:
- How do I set up Payments on my account?
- How do I send Payments?
- What does Clubhouse make on Payments?
- What are your Payment monetization rules?